Refund Policy

IT Services, Cyber Security, Digital Marketing:

• Refunds are available within 7 days of service initiation if deliverables have not commenced
• Partial refunds may be issued based on work completed
• Custom project refunds are evaluated on a case-by-case basis

Skills Development Programs:

• Full refund available if cancellation is made 14 days before program start date
• 50% refund if cancelled 7-13 days before start date
• No refund for cancellations made less than 7 days before start date

Finance Audit & Investor Programs:

• Consultation fees are non-refundable once services have been rendered
• Audit services can be refunded if cancelled before initiation

Physical Products (Toys, Artificial Jewellery, Clothing, Electronics):

• Full refund available within 14 days of delivery for unused, unopened items
• Items must be returned in original packaging with all tags intact
• Electronics require original packaging and accessories for refund eligibility
• Defective items can be returned within 30 days for full refund or replacement

Organic Products (Spices, Vegetables, Farming Products):

• Refund available within 7 days of delivery for quality issues
• Perishable items must be reported within 24 hours of delivery
• Photo evidence of damaged or substandard products required

Divine Industries Products:

• Refunds available within 14 days for unused items
• Damaged items eligible for full refund with photo documentation

To initiate a refund:

• Contact our customer support with your order/service ID
• Provide reason for refund request and supporting documentation
• Our team will review within 2-3 business days
• Approved refunds will be processed within 7-10 business days
• Refunds will be credited to the original payment method

The following are not eligible for refunds:

• Customized or personalized products
• Downloaded digital content or software
• Services that have been fully rendered
• Perishable goods beyond the return window
• Social Welfare program donations

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. In such cases, we will provide a prepaid shipping label.